• Managed IT Support

    Managed IT support & infrastructure partnerships that grow
    with your business. Watch the video or enquire now.

  • DMS Maritime

    "PicNet has successfully managed our IT infrastructure for the last four years and has always provided superior service, people and skills. This rewarding partnership has allowed us to focus on our core business whilst PicNet has taken care of the IT issues including infrastructure management, software development and other major IT projects."

    Rob Freedman | National IT Manager

  • Reckitt Benckiser

    "I'd worked with consultants at PicNet before and I knew that if I could immerse them in our business and then harness their technical expertise - there'd be benefits all round. It was definitely the quality of the people that set PicNet apart."

    John Doran | Regional IS Director ANZ

  • Fremantle Media

    "The quality of the people provided and the fact that PicNet rotates engineers between customers, have given FMA greater capabilities and depth of support."

    Alan Fear | IT Manager

  • Milestone Group

    PicNet provided a deep pool of high quality, experienced personnel, they also instilled robust processes to support the growing demands on Milestone's infrastructure and made effective use of up-to-date tools. PicNet also offer a strong, ongoing relationship at management and operating levels to ensure that they are well positioned to provide ongoing support to Milestone as the business evolves and grows.

    Simon Whitie | Director, Global Business Operations

Managed IT Support Services

More than just IT Support

Many companies find they don't have the internal expertise or resources to effectively manage their IT infrastructure and support the demands of the organisation.

PicNet managed IT support services offers a proven solution (based on the ITILv3 IT Services Framework); we partner with our clients to manage and support part or all of the technology infrastructure and services within their businesses. This allows them to focus on their core businesses and frees up vital internal resources. Issues are resolved quickly and efficiently, reducing staff requirements and increasing productivity througout the organisation.

PicNet's team of experienced IT professionals will provide your organisation with fast resolution of issues and long term technology support to help achieve your business objectives. Our use of industry best practices and certified technicians ensures that you get the highest quality support.

Partnering with PicNet will allow you to enjoy the benefits of an efficient and productive IT infrastructure, without having to shift strategic focus from your core business.

Infrastructure Services

Infrastructure Planning & Design

Helping to build your business a stable, flexible, adaptable IT infrastructure.

Virtualisation

Reap rewards from server consolidation.

Unified Communications

Access everything from VoIP to Email via a single inbox anywhere, any time.

Network

Manage, protect and optimise the communications fabric of your business.

Data Storage & Backup

Control and manage the sprawl of data, retention and compliance.

Green IT

Manage, measure and report environmentally sustainable computing.

IT Security

Protect all five threat vectors - end points, data, network, email and web.

Cloud Computing

Computing power on demand!

Support Services

IT Helpdesk & Support Services

Help users with their day-to-day IT issues.

Disaster Recovery/Business Continuity Planning

Ensure your business survives and continues to grow despite disruptions.

Procurement & Asset Management

We manage the risks of specification, procurement and asset management.

Capacity Planning, IT Health Checks & Reporting

Helping you to proactively identify potential problems.

The PicNet Service Desk

Are you an SME looking to get quality IT support at an affordable price? Try the PicNet Service Desk, a new offerring designed to cater to the unique needs of Australian SMEs.

IT Support Blog

Contact

David Booth - CTO Infrastructure & Projects
david.booth@picnet.com.au
Tel: +61 2 8437 7903

Inside PicNet

Watch the PicNet
video.